Every business wants to increase customer satisfaction. By collecting feedback about their products and services from end users, companies can identify and correct problems before they have a negative impact. Customer satisfaction surveys also provide invaluable information about new market opportunities and can help your business grow.
An outsourcing company like MHI SERVICESS can provide an end-to-end survey solution, which includes survey design, delivery, and analysis of results conducting such an exercise can help you better understand and address employee concerns and retain valuable talent.
Research on customer satisfaction has proved that it costs about five times more to attract a new customer than it takes to retain an existing one. Because of such high stakes, it makes sense to invest in understanding the attitudes, opinions, and satisfaction levels of your customers. This information can help you identify business areas that do not meet customer expectations and revise policies and procedures to address these concerns.
- Overall satisfaction
- Product-related satisfaction
- Customers interest in new products
- Effectiveness of after-sales and customer service
The results of these surveys can help you take actions to boost employee morale and reduce turnover. When your employees feel valued, it will also increase their sense of commitment to the company. The longer they stay with you, the better their job knowledge becomes and the better they are able to service your end customers.
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MHI SERVICESS allowed me to grow my business rapidly. I hired an assistant to manage my orders, and also up to 5 people who repriced my inventory during my peak ordering season. I was able to cut my labor costs by over 50%, which allowed me to increase profitability and sales faster than I ever would have dreamed! I will recommend this to everyone I know! Cheers!
Michael Felder
I used the internet research and accounting services of MHI SERVICESS. They gave me great results at a great price. I would definitely recommend this company to anyone looking for these type of services.
Vinni Lohiya
I realized that my business needed a Web Site and had been calling around for price quotes when I got a call from MHI SERVICESS. They, by far, had the best bang for the buck with their Web Site design package. Im so pleased with my Web Site and have already seen an increase in business in the last two months!
Nancy Kremer
I own a small motor manufacturing company and decided to switch my customer support call center to MHI SERVICESS. I wasnt sure how I would like it, but after trying it, I was very impressed with the professionalism and efficiency. Making the switch saved me 52% on labor costs, and was one of the best business decisions I have made in a while. Thanks again!
Robert Brown
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These guys designed and registered my website for me, and all I have to do is pay a low monthly fee for them to host and maintain it. Within the first 2 months my business had increased by around 30 percent! I would strongly recommend their web marketing as well. Overall I give these guys 2 thumbs up!.
Carl Reece
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I used their SEO services and was able to increase my web traffic last month by 78%! I have seen a big increase in calls and people stopping in my store as a result. Kudos to the MHI SERVICESS team and thanks again!
Josh Ackermann
These guys designed me a professional website for my insurance business for about half of what most of the other companies were quoting. I was really impressed with the result too! Thanks
Tricia Smith